🔒 Privacy Policy

Welcome to SehaLiving ("we," "us," or "our"), the brand behind No-Mo Ayurvedic Mosquito Vaporizer, operated at sehaliving.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. If you do not agree, please discontinue using our site.

1. What Information We Collect

We collect information you voluntarily provide when you:

• Place an order (name, email, phone, address)
• Contact us via email or contact form
• Subscribe to our newsletter

We also automatically collect:

• Browser type, IP address, pages visited (via cookies/analytics)
• Device information and referring URLs

2. How We Use Your Information

We use the collected data to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer support queries
• Improve our website and product offerings
• Send promotional emails (only if you’ve opted in)
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share it with:

• Logistics Partners — to deliver your order (e.g., Shiprocket, Delhivery)
• Payment Processors — Razorpay or other payment gateways for secure transactions
• Analytics Services — Google Analytics (anonymized data) to understand traffic
• Legal Requirements — if required by law or to protect our rights

4. Cookies

We use cookies to improve your experience. Cookies are small data files stored on your browser. We use:

• Essential Cookies — for cart functionality and checkout process
• Analytics Cookies — Google Analytics to understand site usage
• Marketing Cookies — for Meta Pixel / Facebook Ads retargeting

You can disable cookies in your browser settings, but this may affect site functionality.

5. Data Security

We implement SSL encryption (HTTPS), secure payment processing (PCI DSS compliant via Razorpay), and restrict access to personal data to authorized personnel only. While we take reasonable precautions, no internet transmission is 100% secure.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing emails at any time

To exercise these rights, email us at support@sehaliving.in

7. Third-Party Links

Our website may contain links to external websites (Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices of these sites and encourage you to review their policies separately.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@sehaliving.in
• Website: sehaliving.in/contact
• Brand: SehaLiving, India

11. Data Principal Rights (DPDP Act 2023)

As per the Digital Personal Data Protection (DPDP) Act 2023, you (as the Data Principal) hold specific rights regarding your personal data which we process:

• Right to Access: You have the right to request a summary of the personal data we process and our processing activities.
• Right to Correction & Erasure: You can request correction of inaccurate or misleading data, completion of incomplete data, or erasure of personal data that is no longer necessary for the purpose it was collected.
• Right to Withdraw Consent: You have the right to withdraw your consent to data processing at any time. The withdrawal of consent will not affect the legality of processing done prior to the withdrawal.
• Right of Grievance Redressal: You have the right to have readily available means of registering a grievance with us regarding our obligations or your rights under the DPDP Act.
• Right to Nominate: You have the right to nominate any other individual to exercise your rights under the DPDP Act in the event of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

12. Grievance Officer Details

In accordance with the DPDP Act 2023, we have designated a Grievance Officer to address any queries, concerns, or grievances regarding your data privacy and protection.

You can contact our Grievance Officer at:

• Designation: Grievance Officer & Data Protection Officer
• Department: SehaLiving Support Team
• Email: support@sehaliving.in (Specify "Attn: Grievance Officer" in the subject line)
• Address: SehaLiving Customer Care, India

We aim to acknowledge your grievance within 48 hours and resolve it in accordance with the timelines mandated under the DPDP Act 2023 (typically within 30 days of receipt).